Vanessa de Largie | Topic Media | June 7, 2012
I am a polite person even when I’m riled. Whatever is happening in my life, I always manage to treat people nicely, respectfully, as I wish to be treated. I have my parents to thank for this trait.
I have worked in customer service with blisters on my feet, period pains, during relationship breakdowns and when my parents had terminal illnesses. I still managed a smile. I still managed decent customer service.
It is not the customers fault for what is going on in my life. There is no excuse for bad customer service. If you don’t want to deal with the public (which I sure don’t!) leave your job. But don’t take your issues and rudeness out on customers.
I have been met with some shockingly rude customer service of late and I’m here to talk about it. Let’s name these places and take our business somewhere else – a positive environment. Where we can enjoy our food and our dosh is well spent.
Below are two places that I know of that have appalling customer service.
Lambs in Lygon Street, Carlton
I lived in Carlton for 5 years and the customer service at Lambs, on the corner of Queensbury & Lygon, is the worst I have ever experienced. Now it has changed owners and the new owner and staff are just as dreadful. It’s as if they are doing us a service, serving us at all. I will never venture in here again. I suggest you do the same.
Noodle Kingdom in High Street, Preston
Firstly their dumplings are doughy and disappointing. If you want the best Asian dumplings, Shanghai Village in Chinatown is the place to go. Check out my review of Shanghai Village here
But the service at Noodle Kingdom leaves much to be desired. The staff here have no customer service skills at all. Need I say more.
Please share with us your worst customer service experience by leaving a comment below.